We welcome you to Allandale House. When booking your reservation, we ask that you read our terms and conditions mindfully and acknowledge the acceptance of this agreement entered into with us. We do reserve the right to amend these terms and conditions at any time.

Arrival check-ins and departure check-outs
You may check in from 14h00 on your day of arrival. Should you need to check in later than 20h00, please give us a call so that we know that you are on your way, and we can ensure that you are met at the guest house.

You are asked to vacate your room by no later than 10h00 on the morning of your departure. Should you need to leave your baggage to be collected later, chat to us and we will store it safely for you.

Reservations
To secure your booking, a deposit of 50% of your accommodation payment is required by BACS, either on the day you book or, if you’ve booked earlier, at least 20 days before your scheduled arrival date.

The exception to this policy is for reservations during peak season and special events where the full amount for your stay must be paid at least 20 days before you arrive. Failure to do so may negate your reservation.

Additional Payments
Payment for any additional personal or business expenses, or an extended stay, will be due on the morning you depart. We would prefer this to be settled in cash.

Cancellations by Guests
In the event of a cancellation prior to 14 days prior before arrival, no charges will be levied, and any deposits paid will be refunded. Should the booking be cancelled within 14 days of your scheduled arrival, or should a guest fail to arrive without notification, the full reservation charge will be payable by the guest.

All bookings are taken in good faith. We are unable to judge reasons for change, cancellation or non-arrival. No exceptions to these conditions will be made, whether for accommodation, goods, meals, drinks or services.

Guests are encouraged to take out a suitable personal insurance product to cover unexpected costs for cancellations, as we reserve the right to take legal action through the courts, to recover any outstanding debt.

Cancellation by us
Should it be necessary for Allandale House to cancel your reservation, we will contact you immediately and any payments made will be refunded in full.

At your request, we will attempt to book alternate accommodation for you of a similar standard. Should the new establishment be more expensive than Allandale House, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Car Parking
Parking is available at Allandale House. Cars are parked here at the guest’s own risk.

Change of Room
Should a booking have been made for a specific room and the reserved room is unsuitable or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternate room.

Children and Babies
We are sad to say that this establishment is not suitable for children or babies and no facilities are provided for any child younger than 12. We regret that no children are allowed for their own safety.

Damages/Breakages
We ask that you take care while staying at Allandale House. You may be liable for any breakages or damage caused to the accommodation or its contents. We ask that you report any damage or breakage as soon as possible, especially any spillage, as it may be easier to clean these if we have acted quickly. We do not normally charge for breakages, but we reserve the right to charge for repairs or making good if the damage is significant.

Data
We hold some data gathered during your booking to allow us to inform you of future offers. Should you prefer that we not hold this information, please notify us.

Keys
On arrival and registration, keys will be issued to you for 24-hour access to Allandale House throughout your stay. These keys are your full responsibility for the duration of your stay. Lost keys will be charged at £30.00 per set. These keys are to be handed back on the morning you check out, by 10h00.

Liability
We endeavor that all guests and their belongings are cared for sensibly. We do not, however, accept liability for any damage or loss of any vehicles and possessions, or injury to any guest, unless it has been proved that this was caused by a negligent act by ourselves or our employees in the line of duty or employment.

Your safety is our primary concern, but the costs of caring for you after a fall are for your own account.

Lost Property
We are always happy to return anything that you may have left behind. The total cost of return will be for your account.

Missing Items
We reserve the right to charge for any of our items which are missing from your room after your departure. You will however be notified before any charges are levied.

Pets
Allandale House is a pet friendly establishment. A maximum of 2 dogs are allowed per room. There is a £15.00 levy per pet for the duration of your stay to facilitate the additional cleaning. Pets may not be left alone anywhere in the bedrooms or on the property. Guests are requested to bring along all the equipment etc. needed for their pets.

Prices
We do reserve the right to change our prices at any time. This will not affect bookings already confirmed.

Smoking
Allandale House is a strictly NO SMOKING establishment. Smoking is not permitted within any part of the Allandale House establishment, not in the bedrooms, bathrooms or the dining room area. Offending guests may be asked to leave immediately and will be liable for professional cleaning of their room. Any outstanding balance of nights booked, but not taken through early departure, will still be charged. Smoking is only allowed on the patio outside.

Termination Policy
We reserve the right to terminate, without any notice period, your stay at Allandale House, should any of your behaviour or actions be offensive to others or endanger anyone. No refunds will be made under these circumstances.

VAT
As we are not VAT registered, our rates for all intents and purposes are inclusive of VAT.

Wi-Fi Access
By using our Wi-Fi service, you automatically agree to the terms and conditions of use in force at the time – the major restrictions are no surfing for porn and no downloading files or movies of more than 50MB.

You acknowledge and agree that all intellectual property rights, including but not limited to copyrights and software, trademarks, database rights, patents and inventions relating to the service, are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you, our guest. We do reserve the right to assign or sub-contract any of our rights or obligations under this agreement without notice to you, our guest. If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect. This agreement is governed by the laws of the Unites Kingdom and the parties hereto submit to the non-exclusive jurisdiction of the Unites Kingdom court.